No doubt call center industry is one of the highest paying job now a days. Why? Because this type of business originated outside of the Philippines hence it was called “outsource”, because other country don’t hire their own people but rather they make an outsource of their business outside for several reasons. One of that factor is salary! If you tend to compare the denomination or the value of money with the other country (especially U.S., U.K. and Australia-most of the country who outsource) our money value is smaller compare to them, and it will save them more rather than hiring their own country people. Another factor is maintenance, in building up a business you also need an area where you facilitate it. But if you outsource, you don’t need to worry for the area itself because the outsource company or your business outsource partner here in the Philippines is the one who will provide facilities itself for your employees and maintenance is not a problem at all in the part of the country who do business with us.
I’ve been in this industry for like almost 7 years and I can really tell how I was mold enough when it comes socially and financially. Yes true enough BPO company compensate well but they just don’t know the struggle of this kind of job, wherein you need to do multi-tasking. studying your clients culture could either be the U.S., or Australian’s citizens culture in a way you know how to respond to them appropriately, maintaining your metrics- you’re not just graded in school but in call center industry as well, and you need to passed the metric or else you need to update your resume the next day. You see this kind of job is nit stable though, but it will really depend on you how you play with it to maintain your position!
Below are my previous call center companies from the present company that I’m working with to my first call center experience.
Teleperformance Cebu- I worked here as a fraud analyst under one of their financial account. I started here April of 2016 and still currently working now. Their I.T. park branch as the Aegis site before, one of the BPO company as well. However Aegis moved their business in Malaysia and Teleperformance company take it over.
Convergys- I started to worked in Convergys as a financial associate around November of the year 2013 still for a financial account based in U.S. but this financial institution that I’m working with do their business globally. I resigned their in the year 2015.
Aegis People Support- Yes, I was able to worked with Aegis before Teleperformance took over it. On the year 2013 of June I worked here in a domestic telecommunication account as an account specialist for billing and customer service position. I just stayed here like 5 months and resigned on the same year of 2013.
Live2Sell- I worked here a Telemarketer for a year started on the year 2011. This was my first call center company and my first call center experience as well.
BUHAYCALLCENTER 